Thank you for choosing Murmu Software Infotech. We value your trust in our products and services. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
1.1. Digital Products: We offer refunds for digital products (e.g., software, templates, themes) within [X days/weeks] of the purchase date. To be eligible for a refund, the following conditions must be met:
a. The product is defective or does not function as described.
b. You have provided detailed information regarding the issue to our support team.
1.2. Services: For services (e.g., web development, consulting), refund eligibility is determined on a case-by-case basis. Please contact our customer support team to discuss any concerns or issues you may have.
2. Refund Process
2.1. To request a refund for a digital product, please contact our customer support team at [Contact Email] within the eligible refund period. Provide the following information:
a. Your full name
b. Order number
c. Description of the issue or reason for the refund request
d. Any supporting documentation, such as screenshots or error messages
2.2. Once we receive your request, we will review it and may request additional information if necessary.
2.3. If your refund request is approved, we will process the refund within [X business days]. The refund will be issued to the original payment method used for the purchase.
3. Non-Refundable Items
3.1. The following items are non-refundable:
a. Services that have already been performed or completed.
b. Downloadable digital products that have been accessed or downloaded.
c. Customized solutions or products developed specifically for you.
4. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [Contact Information].
5. Changes to Refund Policy
5.1. We reserve the right to modify or revise this refund policy at any time. Any changes will be effective immediately upon posting on this page.